Puply Terms & Conditions

General Conditions

  • You must not have knowingly been in contact with an unwell dog in the last 24 hours.
  • Cancellation and ticket changes are not accepted within a 72-hour period before the event.
  • We will only provide refunds in the form of vouchers, up to the original purchase price.
  • Guests must be over 18 years of age to attend any of our sessions that include alcohol and 16 years of age to our events that do not include alcohol. Photo ID is required for entry.
  • Please arrive at least 15 minutes before the start of your event.
We reserve the right to cancel events. Where possible we will look to provide 72h notice for any event cancellations. There have been an extremely small number of events that we have had to cancel due to unforeseen circumstances on the event day. In the event of cancellation, you will be provided a full refund. Funds are usually returned to the purchasing account within 5 working days. However, refunds for some card issuers and banks can take up to 10 working days to process.

Puppy Behaviour & Ownership Notice

Please be aware that whilst Puply has safety protocols in place to limit risks regarding boisterous puppies, they can sometimes become playful, overzealous and bite. Puply UK Limited takes no responsibility for injuries or death that arise from attending a Puply event. Puptails UK Limited disclaim any liability with regards to puppy behaviour. By purchasing tickets, you, and any guest you buy tickets for agree to this disclaimer. It is your responsibility as a ticket purchaser to ensure any guests that attend a Puply sessions are made aware of the Terms and Conditions generally but specifically to this disclaimer.

We do not “own, keep or train animals as part of our activities”. We partner with breeders who attend our events who have responsibility for their pups at our events. We have limited contact with the pups apart from those agreed with breeders prior to our classes delivered at our partner venues. The government guidelines regarding animal licensing activities and the local authority in which we operate, classify our activities as that of an “Agent” with regards to the exhibition of animals. We therefore do not require a license to run our events. We comply with all associated rules required of an “Agent”.

Guidance around COVID-19 and event attendance

If you are feeling unwell or you’re displaying any symptoms of COVID-19 then we ask that you do not attend the event, and stay at home in order to protect yourself and others. Full government guidance on how to best stay safe, and prevent the spread of COVID-19 can be found here.
In case of national lockdown, all attendees will be fully refunded no matter the notice.